We firmly believe in the power of ratings to ensure transparency and trust within our community. However, we also recognize that there might be instances when a rating doesn’t accurately capture the essence of a collaboration. If you find yourself facing such a situation, here’s how we can help:
- Reach Out Directly: If you think a negative rating you’ve received isn’t justified, start by connecting with us through our “Contact Us” section or any of the communication channels we’ve set up for you.
- Provide Supporting Evidence: When you get in touch, please share detailed information and any evidence that supports your perspective. This could be in the form of message histories, agreed-upon terms, or any relevant documents that can help us understand better.
- Our Mediation Team’s Review: Our dedicated team will take a deep dive into the evidence and details you provide. After careful consideration, they will make an informed decision that upholds the values and fairness we stand for.
- Resolution: If our team concludes that the rating isn’t a fair representation of the collaboration, we’ll take steps to amend or remove it, ensuring your profile accurately mirrors your professional interactions.
We’re always here to support you, ensuring fairness and accuracy in every aspect of your Lit.so journey.