We prioritize transparency in the order process, ensuring both the advertiser and influencer are kept in the loop at every stage of their collaboration.
Here’s a comprehensive guide to our order statuses:
- Pending: This status indicates that the order is currently under review by the influencer. They may reach out to the advertiser requesting more information, or request payment if they have everything needed to run the campaign.
- Feedback Required: The influencer has requested feedback about the advertiser, product or brand, that they need to determine if the ad placement is a good fit.
- Feedback Provided: The advertiser has provided their feedback to the influencer. At this stage, the advertiser may also have additional concerns/questions and the influencer may need to respond accordingly, meaning there may be a feedback loop at this point where both parties get to know each other further.
- Payment Required: The influencer has requested payment for the order. At this stage, both parties should have their expectations clearly set, and be happy to proceed with the partnership
- Payment Received: The payment has been successfully received from the advertiser. The influencer is expected to proceed with the order in a timely manner.
- Processing: At this stage, the influencer is actively working on the order. This may be subject to a timeline which was established earlier.
- Hold: The order is temporarily on pause as it requires additional information or feedback.
- Cancelled: The order has been called off by either party.
- Completed: The order is finished, and the campaign is considered finalized. As part of our completion process:
- The influencer will be prompted to provide proof of delivery, which may be a link to the content or a screenshot of the ad.
- Both the advertiser and influencer will be invited to rate their collaboration experience.
- After a few days, the advertiser will be asked to fill out an established metrics survey to reflect on the campaign’s performance.
- Refund Requested: The advertiser has requested a refund. This may be due to a number of reasons, and does not mean money is automatically refunded. Instead, this is an opportunity for the influencer to discuss the issue further, resolve concerns, or issue a refund accordingly.
- Refund Declined: The influencer has decided not to grant the refund request. It is expected that the influencer provide a valid reason for declining the refund. Both parties will have the option to involve a mediation team if a resolution cannot be found internally.
- Refunded: The payment has been successfully returned to the advertiser. This may be issued by the influencer, or by a member of the mediation team.
- Dispute Opened: An issue has arisen, and the advertiser has opened a dispute which the influencer needs to address.
- Dispute Closed: The influencer has resolved the dispute. Resolution may be positive, or negative, we expect to see this explained in the messages between both parties. It may also lead to an amendment of the space/ad or a refund in some cases.
- Mediation Required: Due to persistent issues, either party has called upon Lit.so’s mediation team to step in. During this process, the final decision will be made by the mediation team, we may contact both parties to find a solution which is suitable for everyone involved or refund an order if we cannot find a solution which helps both parties proceed with their respective work.
- Mediation Complete: Lit.so’s mediation team has reviewed the situation and reached a decision.
- Uncollectable: For some reason, the payment (either recurring or one-off) could not be collected from the advertiser.
- Update Requested: The advertiser has reached out for an update on the order status or progress.